Privacy Policy

Melbourne Furniture Care is committed to protecting the privacy and security of visitors to our online platform. This policy explains how we collect, use, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable Australian privacy laws.

Information We Collect

We collect personal information necessary to provide and improve our furniture repair, upholstery, and restoration services. This information includes:

• Contact details such as name, postal address, phone number, and email address.
• Details relevant to service requests, including furniture specifications and restoration preferences.
• Payment and billing information necessary to complete transactions.
• Usage data from interactions with our online platform, including IP addresses and browser information, collected via cookies and similar technologies.

How We Use Your Information

Your information is used to:

• Provide, personalise, and manage the services you request.
• Communicate with you regarding quotes, appointments, and updates.
• Process payments and maintain accurate billing records.
• Improve our website, services, and customer experience through analysis of usage patterns.
• Comply with legal obligations and protect our legitimate business interests.

Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

• Your consent, where applicable.
• Performance of a contract to which you are a party.
• Compliance with legal obligations.
• Legitimate interests pursued by Melbourne Furniture Care, balanced against your rights.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted third parties where necessary to:

• Facilitate payment processing and financial transactions.
• Arrange logistics related to furniture pickup and delivery.
• Comply with legal requests or protect our legal rights.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights Under GDPR and Australian Privacy Laws

You have the right to:

• Access and obtain a copy of your personal data.
• Request correction or deletion of inaccurate or incomplete data.
• Object to or restrict processing on legitimate grounds.
• Withdraw consent where processing is based on it, without affecting past processing.
• Request data portability, where applicable.
• Lodge a complaint with a data protection authority if you believe your rights have been violated.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to improve user experience, analyse site traffic, and personalise content. You may control cookie preferences through your browser settings.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Contact Us

For any questions or requests regarding your privacy or this policy, please contact us at:

By using our site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.